"Expert Services, Run the World" is a service brand launched by Dongfeng Cummins Engine Company, a domestic engine company. Recently, Dongfeng Cummins completed a three-month service contest and several "service experts" emerged, making the foundation of "expert services" more extensive and solid.
It is reported that the major contest began in June 2010 and ended in September. It is divided into two stages: preliminaries and finals. The preliminaries started in nine competition venues in Wuhan, Xi’an, Yangzhou, Nanchang, Kunming, Chengdu, Urumqi, Shijiazhuang and Shenyang. The participants included nearly 100 Dongfeng Cummins employees and 720 service engineers from 240 service providers. Personal first place was obtained by Wei Hongjie, a southwest service engineer with 7 years experience in Dongfeng Cummins engine service. The first group of service agents was picked up by Huazhong District Zhengzhou Fengkang Auto Parts Sales Co., Ltd. This is also Dongfeng Cummins’ largest ever professional service technician "Huantai".
The reporter learned that Dongfeng Cummins's "service match" competition is closely related to the actual work and consists of two parts: theory and practice. It mainly includes three items: network management, claims management, and engine diagnosis. The theoretical examination examines contestants' service policies and CRM. The depth and breadth of maintenance theoretical knowledge of system reports, electronically controlled engine fault diagnosis and troubleshooting, etc., service policies are the focus of this part of the assessment, and are closely related to the user, and service personnel can only quickly respond to user's problems by proficiently mastering; Some of them examine the maintenance capabilities of players during the service process, the timeliness of processing problems, and the teamwork spirit. “The actual operation time is very tight. To exclude all the faults within a relatively limited period of time requires the service engineer to have a certain amount of experience. These experiences come from practice and communicate with the users. It is fundamental to find out the problems and solve problems. Where." Said Wei Hongjie, the first winner of the contest. In fact, it is adhering to the concept of “learning in practice and improving in practiceâ€. Dongfeng Cummins has only one batch after another of expert service engineers. The relevant leader of Dongfeng Cummins said that "service competition" is only the beginning and similar competitions will continue to be carried out to provide service personnel with a platform for continuous technical exchange and sharing.
In fact, the basic services include maintenance and communication. A sound service system and standardized service process are only the basis for improving user satisfaction. The professional skills and communication interface of service engineers are the key to determining the customer experience. It is precisely because of this that Dongfeng Cummins has established a long-term training mechanism to carry out diverse service skills competitions and strengthen the professional skills and service skills of service engineers so that services are not “cross-air dialogues†but actual support, thereby helping companies to lead again. "Serve this last kilometer."
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Jilin HaoChen cleaning Engineering Technology Co., Ltd. is a technological innovation enterprise focusing on the pharmaceutical purification engineering industry. The enterprise has a superb purification engineering technical team and excellent construction force. The company has always pursued the service tenet of "safety first, quality-oriented, customer first and technology first". Many representative air purification projects have been established in Jilin Province, Heilongjiang Province, Liaoning Province and Inner Mongolia Autonomous Region. With a registered capital of 5.8 million yuan, the company has grade II qualification for professional contracting of Building Decoration Engineering; Grade II qualification for professional contracting of building electromechanical installation engineering.
Service Items:
Purification project of pharmaceutical clean workshop (pharmaceutical purification workshop, food purification workshop, electronic and chemical purification workshop, etc.)
Construction of purification operating room (hybrid integrated operating room, DSA operating room, laminar flow purification operating room, ordinary purification operating room, etc.)
Construction of ultra clean laboratory (Microbiology Laboratory, sterility laboratory, PCR laboratory, physical and chemical laboratory, P1, P2, P3 laboratory, etc.)
Construction of SPF animal feeding room purification project
Business items: medical purification color steel plate, supporting purification profile, air purification ventilation equipment, purification engineering supporting equipment, etc
At present, the company has 8 sets (pieces) of various large and medium-sized mechanical equipment, the original value of mechanical purification equipment is 4.6 million yuan, and the net value of mechanical purification equipment is 2.3 million yuan. The total annual construction output value is about 10 million yuan. Our company has 24 registered employees. Among them, there are 15 personnel with professional titles, 7 engineering technicians, 3 senior engineers, 5 engineers and 7 assistant engineers; 2 persons with economic management titles.
Morality first, customers first, safety first and economy first!
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Jilin HaoChen cleaning Engineering Technology Co., Ltd , https://www.hcaircare.com