On September 16, 2011, the nationwide Yuchai Service System Skills aimed at “Improving the technical level of the service system and creating the Yuchai service brand†were simultaneously launched in the six regions of South China, Central China, East China, North China, Southwest, and Northwest China. Pulled off the 2011 Yuchai service skills parade. After three days of competition, on September 19, the Yuchai Service System Skills Competition Regional Qualifier was successfully concluded. The preliminaries selected 40 skilled technicians from 142 participating service technicians and will participate in the Yuchai headquarters in October. Final finals held.
This skill contest is an electronic control skill contest once again organized by Yuchai since 2008, when electronic control services and large-scale skills contests were organized. Zhang Ting, deputy general manager of the sales company and director of the service center, pointed out that "the electronic control service skills competition" is the development of the customer service center to fully implement the company's quality improvement of 50%, strengthen the quality of product after-sales service, and further enhance the core competitiveness of the Yuchai market. The concentrated display of the results of “enhancement of service quality†and “electronic control skill training†is also a concrete manifestation of the strength of Yuchai’s services to users. Its purpose is to comprehensively improve the capabilities and qualities of technical personnel through “big match†activities.
The contest began in preparation in March. There are currently 1,060 service stations in 32 offices across the country that have obtained qualifications for Yuchai’s electronically controlled engine services. They actively participate in the contest and are actively registering. Some service stations are still competing in the station and small areas are discussed first. Technician, and then recommended to the office of the jurisdiction where the office service manager, the district service chief engineer review the qualifications and qualifications, and then summarized to the headquarters, and finally selected 142 electronic service technicians from hundreds of home appliance qualification service stations. Participation can be described as one of the best.
It is reported that among the 142 service technicians, there are 19 from the North China Division, 25 from the South China Division, 28 from the Central China Division, 25 from the East China Division, 28 from the Southwest Division, and 17 from the Northwest Division. From the distribution of quotas, we can see that different regions have taken into consideration. Therefore, fairness, impartiality, and openness naturally won the unanimous support and response of the Yuchai service body. Since 2011, Yuchai's electronic control technology has developed rapidly. From hardware fault diagnosis equipment to the development and application of software, to the expansion of electronic control service personnel, it fully demonstrates Yuchai's electronic control technology services in the industry. Influence continues to expand. Currently, there are as many as 1,060 electronic control service stations that have been qualified for electronic control services. In 2011, it will strive to build a 1200 home appliance control service station, providing Yuchai customers with a strong technical service guarantee.
In order to make this contest more embody Yuchai's real service skills and level, Yuchai Customer Service Center has done a good job of preparatory work, from the planning of the contest to the examination of theoretical knowledge, from the design of fault cases to the diagnosis method of practical operation. Assessed and evaluated many aspects such as troubleshooting time. Therefore, the skills competency in 2011 was composed of two parts: theory written test and practical operation competition. The project included the principle of internal combustion engine, internal combustion engine common fault diagnosis and elimination, BOSCH high pressure common rail System theory, fault diagnosis and troubleshooting, among other things, require not only a strong theoretical basis for the contestants, but also a solid practical experience to quickly diagnose and solve problems.
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